Return & Refund Policy

1. 30-Day Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

2. Sourcing & Customized Items

Please note that Sourcing Request products (items specifically procured upon your request) and customized goods are exempt from returns unless they arrive damaged or defective. We recommend confirming all specifications via WhatsApp or Email before we ship.

3. Return Shipping Costs

If the return is due to our error (defective or wrong item), we cover the shipping. For personal reasons (e.g., changed mind, wrong size ordered), the customer is responsible for the return shipping costs to our designated return address.

4. Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection. If approved, the refund will be automatically processed back to your original payment method (PayPal/Stripe) within 3-7 business days.

Return Address: Please contact our support team via WhatsApp or Email to obtain the nearest return warehouse address before shipping any items back.

5. Contact

For any return-related inquiries, please contact us at [email protected].